How to refill the balance?

To refill the account balance select the button "Deposit / Withdraw"  in the main menu In the "currency" section, select from the list the currency you wish to fund your account. Click the button "Refill". Then you will see the address of the wallet to which you need to transfer coins. By this way you can refill any available accounts. You can see more detailed instructions on the link (there should be an instruction on new design)


The difference between the transfer and withdrawal of funds.

The transfer of funds is carried out to another user within the exchange, the funds are withdrawn to an external wallet or to another exchange.


How to create / cancel withdrawal request?

If you want to find out information about withdrawal requests, go to the History tab, and then click the Input / Output tab. As you want, you can cancel withdrawal requests.


Why I can't  withdrawal funds? The minimum amount of deposit / withdrawal.

The minimum withdrawal amount is $ 20 (in dollar equivalent at the current rate). Also, pay your attention that you can create no more than 2 requests for withdrawal of one currency per one day.


What is a funds transfer? Types of transfer.

Transfer of funds - sending funds to another user inside the exchange.

There are 3 types of transfer inside the exchange: Instant transfer (instant transfer within the exchange by email or user nickname), Protected by code & email Transfer (personal transfer is password protected to another user by his email or nickname, the user can receive money only if he knows the transfer code) , Protected by code only Transfer (Anyone who knows the transfer code can get it)

(need access to the site with a new design for full instructions)


How to make a transfer?

To make a Transfer:

1. Follow the link, log in to your personal account section "Deposit / Withdraw".

2. Choose currency that you want make transfer, click "Transfer".

3. Indicate the amount and click "Output" in front of the "Transfer" logo.

4. Indicate receiver name and click "Continue."

Translation successful! You can see it in the section "History" - "Input / Output". Pay your attention that this transfer cannot be deleted or canceled.


Can I transfer funds between my accounts?

Yes, you can transfer funds between accounts that you own on the stock exchange using one of three types of transfers, but you should to  remember that there is a transaction fee.

When I will get a deposit?

The rate of receipt of the deposit depends on the number of required confirmations in the blockchain network after that they are will be automatically transferred to your account. (there should be a link to the document and the amount of confirmations for all currencies)

Withdrawal time for cryptocurrency / fiat?

The maximum processing time for withdrawal requests is 48 hours from the time the request is created, but it usually takes no more than 12 hours.

Where I can see the history of my operations?

To view the history of your transactions, click the “Funds” button on the main panel of the main page, then go to the “Transaction history” tab in the drop-down menu, on this page you can see all your completed / pending transactions.

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